About AmSher

AmSher has always been committed to doing things the right way. Therefore compliance has never been a stand-alone unit, but rather a collaborative commitment across all company departments. The Compliance team works closely with all business units on process documentation and validation. They partner with Training personnel to ensure that all AmSher employees receive clear instruction on these internal policies and procedures, and with Quality Assurance to monitor and audit consistent application. As appropriate, our Compliance team also joins with Client Service to proactively educate our clients on emerging trends, and to make recommendation for improved practices. 

Performing with integrity is the bedrock of everything we do at AmSher. We pride ourselves on our compassionate approach to the collections process, and our stringent quality assurance controls ensure that every AmSher employee performs in a manner consistent with this core value. Sophisticated tools and technology enable us to review and assess every agent call using speech analytics. This state-of-the-art platform allows us to monitor and track specific criteria during each consumer interaction. In addition to supporting and safeguarding our compliance strategies, the information gathered also serves to direct ongoing agent coaching opportunities and skill development.   

But, don’t just take our word for it – see for yourself. Our reputation for compliance and quality precedes us. Regulatory agencies like the CFPB now provide transparent visibility to complaints and conduct which violates regulations within the debt collection industry. While some level of consumer grievance may be entirely unavoidable, AmSher boasts significantly lower occurrence rates than its competitors, and a constant stream of consumer testimonials rarely seen by our peers.